Problem: Devices cannot be connected via Bluetooth or lose connection during the test. Suggested solutions:

• Use original adapter: Make sure you are using the original adapter and cable.
• Software and APP: Install the official Pluslife APP or software. Here are some helpful videos:
  
• Bluetooth settings: Check if Bluetooth is enabled on your device and if the software allows access to Bluetooth devices.

Problem: Devices cannot be connected to computers via USB or the connection is constantly interrupted. Suggested solutions:

• Check cable: Try using a different Type-C cable or another computer to check the connection.
• Software and APP: Use the official Pluslife APP or software for the test. Here are some helpful videos:
  
• Driver installation: Ensure that the necessary drivers are installed on your computer. Here is a guide for driver installation: Driver Installation Guide

Problem: Devices do not heat up properly or turn off after a short time. Suggested solutions:

• Use original adapter: Use the original adapter and cable that came with the device.
• Travel adapter: If you are in the USA, use a travel adapter that is compatible with the original adapter.
• Laptop as power source: Try powering the device through your laptop to see if it turns on.
• Record video: Record a video showing how you connect the device and what error messages are displayed. This can help with troubleshooting.

Problem: Devices frequently deliver invalid test results. Suggested solutions:

• Completely dissolve reagents: Ensure that the reagents in the test card are fully dissolved before inserting the card into the device.
• Start the card immediately: Insert the card into the device and start the test immediately.
• Sample quality: Avoid collecting mucus during sampling, as this can lead to invalid results.
• Check results: Compare the results with successful tests and check if accessories or kit batches have been changed.